Where is my order?
All in-stock, non-preorders will be filled within 7-10 business days of being placed (not including weekends or holidays).
Orders are packed and shipped in Los Angeles, CA. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way.
Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we’ll be happy to assist. All claims must be made within 60 days of your purchase.
What do I do if my shipment is delayed in transit?
We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.
DHL – 1 (800) 225-5345
USPS – 1 (800) 275-8777
FedEx – 1 (800) 463-3339
If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.
What is a pre-order?
Pre-orders are orders taken prior to the official release of an album or product.
Because we do not store credit card information, payment is taken in full at the time you place your order.
When will my pre-order ship?
We do our absolute best to ship pre-orders so they arrive on or before the official street date / date listed on the product details page.
My order hasn’t shipped yet; can I add another item to it?
Unfortunately, orders cannot be combined once submitted. Please complete a new order for your additional items. Â
REFUNDS, RETURNS AND EXCHANGES
The Nice Life Merch Store does not accept returns or exchanges. Please be sure to read the description to ensure that you are purchasing the desired item and size. Exchanges or refunds for damaged, defective or incorrect merchandise are at the discretion of management.
In the event that you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service within 30 business days of receiving your order with a video and/or pictures of the damage.
All refunds or exchanges for damaged or defective merchandise must be requested within 30 days for domestic orders and 60 days for international orders. (Note that for orders shipped via a non-trackable method we won’t be able to determine receipt date.) The Nice Life Merch Store is not responsible for any items returned to us via a non-trackable delivery method that go missing in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Please include the following in your email to Customer Service and in your return:
Your order confirmation number
Your first and last name
Your mailing address
Your phone number
What you are returning and why
Video and/or pictures of the damage
How you would like us to handle your return or exchange.
Items must be returned to us using the provided return shipping label. The Nice Life Merch Store is only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping & handling process. Pack your return securely, in the original package if possible, and include your packing slip or confirmation email. We need the entire form to identify the order.
Refunds for original postage costs at the discretion of management. You will not receive a refund for your return until we receive your returned item. All items must be returned in their original condition with tags attached and must not be washed, worn, or altered in any way. Media must not be opened or removed from its plastic wrap. The Nice Life Merch Store store cannot accept returns that smell of smoke from cigarettes, marijuana, incense, etc. If you have any furry friends, please be sure that none of their fur is packaged with the item to be returned.
Mail to:
Nice Life Recordings
Attn: Merch Store
1910 W Sunset Blvd
Ste. 250
Los Angeles, CA 90026
Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.
Items That Cannot Be Returned or Exchanged:
Unfortunately, the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer’s defect, backorder, or undeliverable package.
Underwear or Bathing Suits
Music or Book Pre-Orders
Any autographed, collectible items
Any apparel item deemed by the Slash Merch Store to show obvious signs of use
Any physical media (CDs, DVDs, Vinyls, etc) that has been opened (removed from its plastic wrap)
Any downloadable media
Any item that is not in its original condition for reasons not due to an error on the part of the Slash Merch Store.
Bundles/Collections
Limited Edition or seasonal items
Sale or Clearance items
Any item purchased on pre-order
Print on demand items
The Nice Life Merch Store will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to The Nice Life Merch Store. The Nice Life Merch Store will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.
Please note: If a refund is agreed upon, the refund will be issued to the original form of payment. All service tickets will be valid for up to 30 days from first correspondence. If your issue has not been resolved within 30 days because of a lack of communication or failure to send in returns, we are no longer responsible.
Clothing and Apparel:
We cannot accept returns or exchanges on clothing that has been washed or worn. Â
Music and Media:
We can only accept returns of music and media items that are unopened.Â
INTERNATIONAL ORDERS
All international orders have an estimated delivery time of 1-6 weeks. Shipping time not guaranteed.
Restricted Countries
Please note that we cannot ship to the following countries due to shipping restrictions:
Indonesia, Malaysia, Russia, Ukraine, and Belarus
Customs and Duties
Any customs or import duties that are levied on your order, and/or customs declarations and regulations required once it reaches its final country of delivery are the sole responsibility of the recipient.
Unfortunately, we have no control over the application of charges, nor the number of charges to be levied.
International Shipping Methods
International Economy and Standard Shipping: This is done in conjunction with your local postal service. Shipments are trackable until they arrive in the destination country. If you have questions about your order you should contact your local postal service.
International Expedited Shipping: These shipments will be trackable from shipment until delivery.
